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  • Why do you only install Brooks smoke alarms?
    Brooks by Ei Electronics are simply the best smoke alarm on the market today; no other competitor comes close to the design, innovation and reliability that is Brooks. Dating back to 1963, Brooks have been at the forefront in technology, manufacturing and quality, of life safety solutions. Their dedication to problem solving and continued improvement of their products is unparallel, which has seen them become a market leader world-wide. As they are designed and manufactured in Ireland using only high quality components, Brooks smoke alarms have a near zero fail rate. At River City Smoke Alarms, we strive to be the best installer in Brisbane through only installing the best product. We don't want to be called back to properties for failed smoke alarms, and we don't want to leave our customers angry and frustrated from an inferior product that they pay good money for. Unfortunately, the new Queensland smoke alarm regulations have provided a money grabbing opportunity for many "cowboys" now in the industry - installing the cheapest products they can find, at inflated prices you pay. If you want cheap smoke alarms that go beep in the night, go to another installer or the big green shed. If you want a quality product that will last and won't leave you frustrated get in contact with us.
  • Why is your service more expensive than other installers?
    We take great pride in our commitment to quality and expertise in the smoke alarm industry. Our installations feature only high-quality products, ensuring exceptional results. Brooks smoke detectors are meticulously designed and manufactured in Ireland, with each alarm tested prior to packaging. Not batch tested like other brands. Brooks by Ei Electronics are an industry leader and innovator, leading the way in smoke alarm design.
  • Can I install my own smoke alarms?
    If your property was built before 1 January 2017, you can install your own smoke detectors provided that: They are powered by a long life lithium battery and are not hard-wired to the house wiring. DO NOT attempt to replace 240V hard-wired smoke alarms. Hard-wired alarms must be replaced by a qualified electrician. Any 240V hard-wired smoke alarm must not be removed. You can not directly replace a 240V smoke alarm with a battery alarm. You can install a battery alarm in the same vicinity as the hard-wired alarm but the hard-wired alarm must remain in place. All the battery smoke alarms you install must be switched on and interconnected to each other. All the battery smoke alarms you install are in the correct locations. The smoke alarms comply to AS3786/2014. If your property was built after 1 January 2017, you can not install your own alarms because: Properties built after this date can only have 240V hard-wired alarms. Hard-wired alarms can only be installed and replace by a qualified electrician. If you have any questions, please contact us so we can assist you. If you have installed your own smoke alarms, we provide and audit service to ensure they comply.
  • Why is there a green light on my smoke alarm?
    The green light is an indicator light. This lets you know that the smoke alarm is connected to 240V mains power. All hardwired alarms will have a green indicator light. Battery only alarms will not have this green light.
  • Why is there a flashing red light on my smoke alarm?
    Both battery and hard-wired smoke alarms will have a flashing red light. This is a stand-by light which generally flashes every 30 seconds to show the alarm is on and ready to detect smoke.
  • Do you install fully hard-wired smoke alarm systems?
    Currently, we do not offer full hard-wired smoke alarm systems. We do replace hard-wired alarms with a hard-wired alarm. Any additional alarm required will be provided as a long-life lithium battery alarm.
  • Why don't we use 'smoke in a can' to test alarms?
    Some other installers may use 'smoke in a can' or artificial smoke to test the function of smoke alarms. We do not do this for a few reasons: This has been known to damage smoke alarms. It is not a requirement to test with artificial smoke. It is not recommend by the manufacturer and could void any warranty.
  • Why does my property comply with one installer, but does not comply with another installer?
    This is a very common question. You paid an installer to upgrade the smoke alarms at your property, and now another installer has checked the property and told you it doesn't comply. There can be a few reasons for this: The new regulations can be a bit tricky to understand. There are a few 'grey areas' and unfortunately, they don't cover every possible house plan and layout. Because of this, installers must use their better judgment when there is no clear solution, and this will vary with each installer and company. The installer who originally completed the smoke alarm upgrade was not aware of specific regulations. Unfortunately there are many 'cowboys' in the industry now who have no idea what they are doing, and currently there is no overarching organisation that conduct audits and issue fines for this. The previous owner decided they could save a few dollars and do it themselves.
Contact us

River City Smoke Alarms

ABN: 20 596 296 071  

Elec Lic: 1502373

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Aboriginal Style Dot Painting

Office hours

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Monday  to Friday: 9am - 4pm

Saturday & Sunday: Closed

Public holidays: Closed

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Cultural acknowledgement

We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.

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